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Marketing Jargon 101

By Jess Warby | 24th July 2025

The world of marketing is packed with acronyms and abbreviations that can leave your head spinning trying to decode them all. Whether you’re a seasoned marketer in need of a quick refresher or a newcomer feeling overwhelmed by the jargon – don’t worry, WorkPR has got you covered!

In this blog, we list the most common acronyms across marketing and ones that relate to specific channels, helping you navigate these terms with ease.

Channels and related terms

SEO – Search Engine Optimisation

This is a term which encompasses all the marketing tasks which increase visibility on Search Engines. Traffic to your website from SEO efforts to your website would be listed as Organic Search in analytics.

Organic

Organic in marketing refers to any traffic that has come to your website via un-paid means, so from a post you shared on social media or a link that appeared in Google when a customer searched for your service. You’ll often see it displayed as Organic Search or Organic Social.

SEM – Search Engine Marketing

Search Engine Marketing involves any marketing efforts that increase visibility on search engine result pages. This includes SEO and Paid Ads.

SERP – Search Engine Results Page

SERP’s are what you see when someone searches something on Google, Bing etc. By looking at the SERP for a keyword relating to your business, you can see the opportunities you have for ranking, whether that’s in the local map pack, an AI overview or a regular website link.

SERP graphic showing paid ads, organic results and search features

Diagram of the SERPs from VWO

Paid

Paid in marketing refers to any traffic that has come to your website via paid means, such as clicking an ad in Google or a sponsored post on LinkedIn. You’ll often see Paid Social or Paid Search in your analytics reports.

PPC – Pay-Per-Click and CPC – Cost-Per-Click

This term is relating to an advertising model where a fee is paid per click of an ad. This is commonly used when talking about Google Ads, but includes paid social media ads too. Both PPC and CPC mean the same thing.

ROAS – Return on Ad Spend

Return on ad spend, or ROAS, is a metric used to measure the performance of paid advertising in marketing. It is calculated by dividing ad spend and the revenue generated from ads.

Display

Display refers to a type of advertising used in search engine marketing. Display ads are a combination of visuals and images to get users attention.

Social

This refers to all marketing efforts within social media channels. This includes paid advertising on social media such as Instagram or LinkedIn, as well as organic posts that you share with your follower’s day to day.

General acronyms and abbreviations

CTR – Click through rate

CTR is displayed as a percentage and is worked out by how many people saw your website (like an ad in the SERP) divided by how many clicked through to the website. The higher the percentage, the more likely your ads are to be driving people to visit a website.

CTA – Call to action

A call to action is a short piece of text, a banner, button or even an image that encourages users to perform an action, like getting in touch with a business. Here’s an example on our own website:

example of a call to action as part of a contact form.

GA4 – Google Analytics 4

GA4 is the most recent version of Google Analytics, a popular website analytics service that helps track website traffic and user behaviour. We use this to track what customers are doing on a website and how to manipulate our marketing strategy to increase traffic and conversions.

CR – Conversion Rate

Conversion Rate refers to a percentage that is made up of those who completed a conversion action divided by how many people visited a webpage. Conversion rates that are higher imply the page/ad is performing well, lower often suggests changes are needed.

KPI – Key Performance Indicators

KPI’s are not exclusive to marketing, but are used in similar ways. They are quantifiable metrics that indicate whether your marketing is working or not. It could be that a KPI set by management is to increase website leads by 10% in 6 months. You’d be able to track this using a tool like GA4.

CMS – Content Management System

A CMS is a software that allows businesses to create, design and manage their website content. We sometimes call this the Backend of a website. The most used CMS are WordPress, Shopify and Wix.

Bounce

Bounce is a term marketers use to describe the percentage of people who landed on your website and immediately left without engaging with the page. This is often called Bounce Rate, and we’ll often refer to these users as someone who ‘bounced’ off a page.

UX – User Experience

UX in marketing concerns how users interact with a website and what they feel about their interactions. The customer experience is often the last thing people think of, but you need to be considering your customers journey with every step of your marketing.

Marketing terms can feel like a foreign language at first, but with a little guidance, it becomes second nature. By understanding these key terms and acronyms, you’ll be better equipped to navigate the ever-evolving world of marketing with confidence.

Whether you’re optimising your website for SEO, monitoring CPC in Google Ads, or improving your website’s UX, knowing your marketing acronyms and abbreviations can go a long way in building effective strategies.

At WorkPR, we’re here to help you cut through the noise and make sense of it all. So, whether you know what you want or need some help identifying it, get in touch with us today and we’ll do the rest.